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So far Anna Toon has created 29 blog entries.

Celebrating Community Action Month


May is Community Action Month (CAM)! This is a great time to celebrate Community Action Agencies and the tireless work they do throughout the year. For example, did you know Community Action Agencies help more than 2 million people obtain non-emergency heating assistance, such as home heating or insulation each year? And, they distribute more than 24 …

On Admin Professionals Day: Give the Gift of Automation!


Looking for the perfect gift for Administrative Professionals’ Day? We have a suggestion.  

According to Community Brands recent “Nonprofit Finance Study: The Dynamics and Challenges of Growth,” 86 percent of nonprofit finance professionals find meeting the human resources needs of employees to be a challenge, with 63 percent of those citing the challenge as moderate to major.  

This comes as no surprise, as many nonprofit and …

New Year’s Resolutions to Improve the Member Experience


If you’re anything like me, coming up with New Year’s resolutions can be overwhelming and anxiety-ridden, not to mention their failure is often accompanied by evidence. I only have to look over my shoulder to the elliptical in my office to spot failed resolution #1 of 2016.

However, it doesn’t have to be this way. The …

Set Up Your Association for Credentialing Program Success


As the end of year approaches, there is no doubt credentialing is top-of-mind as association members work to fulfill their requirements before year’s end. It’s also a great time to reevaluate your credentialing programs, as a whole. We know from the 2017 Member Loyalty Study that credentialing is one of the most valued member benefits …

Career Center Networks: The Good, The Bad, and The Ugly


Job opportunities rank as one of the top benefits that drive association membership, according to our recent Member Loyalty Study. It’s no surprise then that today most associations offer a niche job board on their website. Not only do job boards provide value to existing members and help associations attract new members, but they also …

Your Members Value Job Opportunities – Do You?


Member retention and engagement are always top of mind for association professionals. However, many find it difficult to be proactive in terms of identifying and developing a plan to address member satisfaction … before it’s too late. There are a multitude of reasons members join a professional organization, but according to our recent Member Loyalty …

Podcast Explores Member Loyalty


I’ll admit, I was a bit late to the podcast craze, but since season one of Serial, I’m officially hooked. True Crime? I’ve heard them all. S-Town? I listened to the whole series over a weekend. This American Life? A road trip is just not complete without it.

According to the folks at Edison Research, more …

Use Technology to Enable and Enhance Member Learning


From new technology to generational shifts and competing resources, as the association landscape continues to transform, more and more associations are thinking strategically about their learning and professional education programs. A successful program not only provides a steady non-dues revenue stream, but stands to deepen member loyalty, as education opportunities are a key member benefit. …

Does Your Association’s Career Center Software Do All This?


The value of your association operating a job board for members and job seekers has long been established. Non-dues revenue for you and access to qualified, relevant candidates for your membership top the list of well-known benefits. And, hence, you may have been operating an online career center for years … and using the same …

Summer Reading List for Continuing Education Professionals


Forty-five percent of Americans will take a vacation this summer. Hopefully this number includes you! While the season offers a much needed opportunity to relax, unplug, and enjoy our families, for many of us, it’s also a time to refocus and look to the future. You may not envision yourself curled up on the beach …